I used to be interviewed for this wonderful article within the New York Instances about why measuring worker happiness is essential but additionally very tough.
Right here’s the central quote:
So, the places the disconnect? Are surveys the unsuitable software? Are workers not telling their managers the reality about their dissatisfactions? Or are the bosses not listening?
The reply is somewhat of the entire above, stated Alexander Kjerulf, co-founder of Heartcount, which creates software program designed to measure worker happiness. The standard strategy has turn into a rote train thats completed as a result of everybody does it, Mr. Kjerulf. However few individuals truly see any worth in it and that goes each for workers and administration.
He famous that the surveys too typically are too lengthy and performed too occasionally. Workers fear they’ll face retribution for detrimental responses, and firms dont act on the suggestions they obtain.
That’s the issue in a nutshell – firms sometimes measure the unsuitable issues after which make all the pieces worse by not performing on the information workers provide.
That’s the reason we created Heartcount, which is the perfect software for measuring how glad workers are at work.